Portable Head Unit Assistance & FAQs

1.Q: Why doesn't Netflix work when using screen mirroring?

Issue Description:

When using the screen mirroring feature (AirPlay for iOS or Screen Mirror for Android), users can stream content like YouTube without any issue. However, Netflix does not display correctly on the screen.

Cause:

This is not a problem with the device itself. Netflix has disabled support for screen mirroring such as AirPlay and Miracast due to content protection policies (DRM and HDCP).
According to the Netflix Help Center, AirPlay is no longer supported for Netflix playback on iOS.

If you wish to watch Netflix on your car screen, please contact us  and we recommend the following options: Upgrade to our Android-based head unit.This model allows you to install the official Netflix app directly.

 

2.Q: Why doesn't the rear camera automatically switch on when I shift to reverse gear?

Issue Description:

When shifting into reverse, the screen does not automatically switch to the rear-view camera. Instead, the camera can only be accessed manually, and only functions as a video feed.

Cause:

This issue usually occurs when the reverse trigger wire is not properly connected.
If the system does not receive a 12V signal from the reverse light (positive pole), it cannot detect that the car is in reverse gear and therefore cannot automatically activate the rear camera.